ACCOUNT ACTIVATION

After registering for your PRO CAM-FIS membership, you'll need to activate your online account to access all member benefits and features. Follow these simple steps to complete your account activation and start enjoying your membership privileges.

ACTIVATION PROCESS

STEP 1: Registration Confirmation

After registering for membership in-store, you will receive:

  • Your physical membership card
  • A temporary membership number
  • An activation email sent to your registered email address

If you haven't received the activation email within 24 hours, please check your spam folder or contact our customer service team.

STEP 2: Click the Activation Link

Open the activation email and click on the "Activate Your Account" button or link. This will direct you to our secure activation page.

Note: The activation link is valid for 7 days. If your link has expired, you can request a new one by clicking on "Resend Activation Link" on the login page.

STEP 3: Create Your Password

On the activation page:

  • Enter your membership number
  • Create a secure password (minimum 8 characters with at least one number and one special character)
  • Confirm your password

For your security, please choose a password that:

  • Is not the same as passwords you use for other websites
  • Contains a mix of uppercase and lowercase letters
  • Doesn't contain easily guessable information (e.g., your name or birthdate)

STEP 4: Complete Your Profile

After setting your password, you'll be prompted to complete your member profile. This information helps us provide personalized service and relevant promotions.

You'll need to provide:

  • Personal details (name, contact information)
  • Communication preferences
  • Travel preferences (optional)

STEP 5: Confirmation

Once you've completed all steps, you'll receive a confirmation message. Your online account is now activated, and you can access the Member's Zone to:

  • View your purchase history
  • Check your membership points balance
  • Update your profile information
  • Access exclusive member content and offers

NEED ASSISTANCE?

If you encounter any issues during the activation process, we're here to help:

  • Phone: Call our Member Services at +852 2345 6789 (Monday to Friday, 9:00 AM to 6:00 PM)
  • Email: Send your inquiries to membership@procam-fis.com.hk
  • In-Store: Visit any PRO CAM-FIS store where our staff will assist you with the activation process

ALREADY REGISTERED BUT NEED TO ACTIVATE?

If you've already registered for membership but haven't received or have lost your activation email, you can request a new activation link here: